Terms of Service

We are pleased to welcome you to the reservation portal of the Rehabtürk Healthcare Network which is headquartered in Üniversite Mh. Firuzköy bulv. No:17/2/2 Avcılar,İstanbul .

By using our portal, you agree to our Terms of Service and Privacy Policy. Please read this information carefully. If you do not agree to these terms, please stop using the portal.

1 – Rehabturk Healthcare Network’s online platform

1-1 about the podium

It is an electronic platform whose purpose is to provide the medical service to the people and institutions that request it. The medical service is provided in cooperation with the medical service providers who are part of the Rehabturk health care network.

1.2. Who is entitled to use the platform?

Intended only for individuals over the age of 18.

The user has the right to use the services of the platform on behalf of a third party under the age of 18 years.

1.3. What makes up the Rehabturk Healthcare Network

The Rehabturk network consists of medical service providers in Turkey and Turkish Cyprus, namely hospitals, health centers and clinics, as well as doctors and analysis laboratories, in addition to medical equipment companies.

The network also includes transport and accommodation companies, whether transporting individuals or groups, by sea, land and air. It also includes private airlines, ground and air ambulances, and car rental companies.

All medical service providers are duly licensed by the Ministry of Health, and we do not deal with intermediaries or medical tourism companies, or any party that has not proven its competence in the service.

All medical service providers have accreditations from local and international institutions that prove the quality and efficiency of their services.

So, if you deal with the Rehab Turk network, you are in fact dealing with the best health institutions in Turkey.

1.4. medical information

The information provided by Rehabtürk about your health condition and available treatment methods cannot be guaranteed to be 100% accurate. It depends only on the reports, information and complaints that you have sent.

2- Reservation and treatment services

2.1 Rehabtürk provides structured services to the user, and the cost of each service is calculated either separately or as a service package.

A detailed inventory of services is included in the individual proposal made to the patient or client.

2.2. Rehabtürk presents the user’s condition to more than one medical service provider, in order to choose the location and treatment options that suit the patient’s condition. The patient is informed of different opinions or different treatment options.

In most cases, the Rehabtürk team recommends the place and time of treatment because they have experience in medical service providers in Turkey, each according to his need.

2.3 The treatment plan is presented to the patient in a detailed and written form that includes treatment time, estimated cost and additional information related to each case separately.

Rehabtürk also provides the user with additional services that make the treatment journey easier and faster. The cost of each service is calculated individually or collected in one package.

Rehabtürk’s services include, but are not limited to, the following:

  • Reply to the request within 24
  • Support hour in choosing a clinic based on the type of disease
  • Processing the expedited request and booking a doctor’s appointment
  • Visa support, including a medical invitation letter for a medical treatment visa
  • Individual manager for the duration of the medical program
  • Program coordination by doctor Rehabtürk
  • Consultation with doctors in one or more clinics
  • Negotiations to improve the cost of diagnosis and treatment account control, return of unused funds.
  • Medical support for 3 months after treatment
  • Assistance in purchasing and delivering medicines
  • Transportation services to and from the airport and around the city
  • Air and land medical transport services
  • Insurance against unbudgeted expenses
  • Support in booking travel tickets and hotel rooms
  • Medical Interpreter Coordinator
  • Arrange consultation by correspondence with detailed recommendations for treatment
  • Quality control audits at all stages of service

3- Responsibilities of the parties

3.1. User Responsibilities

  • The user undertakes to fulfill the basic requirements necessary for the successful conduct of the treatment program. The user provides complete information about the disease, otherwise REHABTÜRK cannot organize an effective medical program.
  • The user is obliged to follow the recommendations of the doctor and clinic staff.
  • The user is responsible for the actions of the patient and for the actions of the accompanying person as if they were his own actions.
  • The user is obligated to arrive at the clinic in time for diagnosis or treatment.

3.2. REHABTÜRK Responsibilities

  • REHABTÜRK is responsible for organizing the program specified in the proposal.
  • A medical service contract is concluded between the user and REHABTÜRK regarding its responsibilities.
  • The provider does not influence the doctors’ recommendations regarding diagnosis/treatment.
  • The provider of medical services bears all obligations related to the quality of medical services.
  • REHABTÜRK assumes no responsibility for the refusal of the user visa application by the consular authorities, for the procedures of the passport and customs authorities, as well as in the case of force majeure.

4- Confidentiality of information

  • The user undertakes to provide REHABTÜRK with all necessary medical information (medical records, episode of illness, extracts from the outpatient card etc.).
  • The user gives a statement of confidentiality to REHABTÜRK regarding medical information, thus giving REHABTÜRK the opportunity to fulfill the terms of the agreement.
  • The user will be asked to provide their full name, phone number, and email address, and to agree to these Terms of Service and Privacy Policy.
  • The user may request REHABTÜRK to remove all personal and medical information from the database by sending an e-mail to [email protected]. In accordance with the Privacy Policy, REHABTÜRK will remove or block personal data and private personal data immediately upon receiving such a request.

Intellectual property protection

  • All information provided on the REHABTÜRK platform including texts, layouts, logo, functional structure of the site, and organization system is the property of REHABTÜRK and is protected by copyright law.
  • Any use, publication or reproduction of materials presented on the portal without written permission of REHABTÜRK is prohibited. When using any information from the REHABTÜRK portal, an active link pointing to the source is mandatory.
  • All materials displayed on the Site may only be used for informational, non-commercial purposes. Any copying of information intended to prepare commercial offers is illegal and will be prosecuted under the laws of Turkey.

Force Majeure

  • The legal system defines force majeure as an event coming from outside, which cannot be foreseen and prevented with the greatest possible diligence.
  • Usually, these events affect the parties to the agreement from the outside and cannot be taken into account by the parties when drafting the agreement.
  • Although the utmost care can not prevent such an event, this is a case of force majeure.
  • Events that cannot be prevented are, for example, fire, natural disasters, military actions of any kind or any restrictions by the authorities.
  • If any circumstances prevent either party from complying with any of its obligations under this Agreement, the affected party shall notify the other party of the commencement and termination of such circumstances no later than 7 days from the date of their occurrence. If these circumstances cannot be eliminated, the parties can terminate their contractual relationship, which is recorded in writing.
  • The documents of the relevant bodies will be adequate evidence of the above-mentioned circumstances.

Applicable Law

  • All disputes and disagreements arising from the implementation of the Agreement shall be resolved through negotiations. All claims must be submitted in writing. For the presentation of claims and grounds under the agreement, a period of one month after the end of treatment is established.
  • Once the deadline has expired, no claims can be made, except in cases of serious violations of the terms of the agreement.
  • In the event that it is impossible to reach a joint solution by peaceful means, all disputes shall be referred to the Court of First Instance in the territory in which the registered service provider’s office is located, if the user does not have his own jurisdiction in Turkey.